Frequently Asked Questions
Everything you need to know about your Sevoré order.
How long does shipping take?
Our orders usually arrive within 3–5 business days.
In some circumstances, delivery may take a little longer. We appreciate your patience and will do our best to get your Sevoré jewelry to you as quickly as possible.
Do you offer free shipping?
Yes. We offer free shipping on orders over €50.
Any applicable shipping costs for orders below €50 will be displayed during checkout.
Can I return my order?
Yes. You generally have the right to withdraw from your purchase within 14 days after receiving your order.
Please contact us before returning an item so we can provide you with the necessary return information.
What if my jewelry arrives damaged or defective?
If your item arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.
We will review the issue and help you find an appropriate solution, such as a replacement or refund where applicable.
How do I know if my order was successful?
Once your order has been successfully placed, you will receive an order confirmation by email.
Please also check your spam or junk folder if you cannot find the confirmation.
How should I care for my Sevoré jewelry?
To keep your jewelry looking beautiful, we recommend avoiding prolonged contact with water, perfume, cosmetics and cleaning products.
Store your jewelry in a dry place when you are not wearing it.
How can I contact Sevoré?
If you have any questions about your order or our jewelry, we're happy to help.
Contact usWe're here to help.
Get in touch with us and we'll be happy to assist you.
Contact Sevoré